The last time we had an extraordinary customer service experience was last week. A prospect from India, whom we did not convert into a client needed help communicating with a vendor in Indonesia. And we assisted them till matters for them was solved. We need to be creating such experience for everyone regardless if they are our clients or not.
Excellent customer service can be transformative for any business. Such experience often shared far and wide because when we treat others with care and make them feel special - you want to share it, right?
Exceptional customer service is vital for the success of your business. Going above and beyond for your clients has excellent benefits.
Creating a top-notch experience from the start will create an impact. You do not have to wait for the client's payment to start creating a first great impression.
Clients retention is all about building relationships, so people get to like, know and trust you. It is a simple formula; otherwise, you're just another business in a sea of competitors.
Be different, follow up with everyone you meet and speak to about your services. I enjoy calling people out and listening to them. Another event planner I know sends out cards via Send Out Cards.
Simple yet significant, gesture will transform your business and your relationship because You can track important milestones and schedule a card/gift.
“People do not care how much you know until they know how much you care.” Teddy Roosevelt
Greets and celebrate everyone especially prospective clients and people you want to work with too. This will create a significant impact on my prospects and client. It makes them feel taken care of.
Give someone the royal treatment from the moment you meet them. Sweating the small stuff is okay.
Details matter so remember to personalise your interactions with people you have spoken to about your services or any other topic. Show that you care, listens to and genuinely interested.
Go against the status quo to stand out and WOW your clients/friends/network with your extraordinary customer service by adding a special touch and by paying attention to the details.
Go the extra mile. To show you care.
Let me know the last time you experienced amazing customer service.
How did it make you feel?